Career Objective

Innovative IT & Digital Transformation leader with 8+ years of experience across banking, healthcare, and digital platforms. Delivering secure, scalable, and business-aligned systems.

Core Skills

Professional Experience

• Remote IT Consultant – 2024 to Present
• Manhal Hospital (Las Anod) – IT Systems Support
• Alhayad Hospital (Las Anod) – IT Systems Support
• Geelle Polly Clinic – IT Systems Support
• Dahabshil Bank International – Investment Officer
• Call Center International, Washington DC, United States
  Call Center Representative (2016 – 2017)
  • Resolved customer concerns related to products and services.
  • Supported customer retention and contributed to sales growth.

Business Ownership

Bilaal Business – Founder & Owner
www.bilaal.so

Education

Bachelor’s Degree in Accounting & Economics
Nugaal University

Certifications

• Global Islamic Finance & Banking – Alison
• ITIL / CISA / CCNA (In Progress)